Orders are processed Mondays to Fridays, excluding public holidays. Orders placed before 11:00 a.m. will be processed on the same day; orders placed after 11:00 a.m. will be processed the next working day.
Please note that orders may experience longer processing times during holiday or campaign periods.
You may opt for delivery or self-collection.
All deliveries will be handled by our delivery partner, NinjaVan. Please select the Delivery option at the checkout page.
For self-collection at our office, please select the Self-Collect option at the checkout page.
We do not currently ship orders out of Singapore. If you require further information, please email us at sales@enso-lifestyle.com.
We have a standard local delivery fee of $4.99. Free local delivery is available for orders of a minimum value of $60*.
*After discounts and excluding delivery fee.
We will usually hand your order over to our delivery partner within 2 working days after it has been processed.
Please note that orders may experience longer handover times during holiday or campaign periods.
Our delivery partner will usually take 1 to 3 working days upon handover to send your order to you.
Please note that orders may experience longer delivery times during holiday or campaign periods.
Please sign in to your account and check the order status at the Order History.
If your order has already been shipped out, you may track your parcel here.
Kindly write to us at sales@enso-lifestyle.com if you need to change the delivery address. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH). Please include the following details in your email/message:
- Your name
- Your email address
- Your order ID
- New delivery address
Please take note that we are unable to change the delivery address if your order has already been handed over to our delivery partner.
Unfortunately, we do not currently offer the option to schedule a date and time for delivery. If you need to receive your order by a specific date, we suggest opting for self-collection from our office.
In the event of a failed delivery, our delivery partner will either attempt a redelivery on the next working day or contact you to schedule a redelivery.
Please note that your order will be returned to our warehouse after 3 unsuccessful delivery attempts.
Kindly write in to us at sales@enso-lifestyle.com if your order has not arrived 3 working days after it has been handed over to our delivery partner. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).
Please include the following details in your email/message:
- Your name
- Your email address
- Your order ID
Kindly write to us at sales@enso-lifestyle.com and we will assist to resolve this issue with our delivery partner. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).
Please include the following details in your email/message:
- Your name
- Your email address
- Your order ID
- Delivery notification message with date and time
We will notify you via email when your order is ready for self-collection.
Kindly write to us at sales@enso-lifestyle.com if you need your order to be delivered instead. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).
Please include the following details in your email/message:
- Your name
- Your email address
- Your order ID
Please note that you will be charged a delivery fee of $4.99 if your order value is below $60 after discounts. Our team members will advise you accordingly.