Effective as of: 18th September 2024
By using our website (the “Site”), you consent to the collection and use of your personal information. Enso Lifestyle Pte Ltd (“Enso Lifestyle”) values your privacy and takes it seriously. Kindly read our privacy policy (the “Policy”) carefully as it contains important information regarding the personal information Enso Lifestyle collects during your access and use of our website (the “Site”) and how this personal data is used.
1. Summary of Privacy Policy
This Policy explains how we collect, use, and protect all your personal data as you engage with our Site and the Enso Lifestyle team through various digital channels. The Policy explains the following:
- The information Enso Lifestyle gathers from users and visitors to our Site
- How Enso Lifestyle uses the personal information that you share with us, and that we collect from you, through your various interactions with us and our Site
- How Enso Lifestyle uses “cookies”
- How your information is shared, if at all, and the conditions that protect your information
- The conditions under which you may access the information Enso Lifestyle has concerning you, update said information, or have it removed from our records
This Policy applies to data we collect on www.enso-lifestyle.com and its sub-domains concerning:
- Visitors to the Site
- Individuals that register a membership account with Enso Lifestyle
- Individuals that register their email addresses with us, to join our mailing list or to complete a purchase
- Individuals that share other data with us, such as contact details and billing information, when making a purchase with us or interacting with our team
2. Changes & updates to our Privacy Policy
We review our privacy policy on a regular basis, to ensure that it is up to date with current regulations and our operations. All changes to our privacy policy will be posted on this page as soon as changes are made, so as to ensure that you are up to date on the information we collect and how we use it at all times.
If you are a registered member with Enso Lifestyle, we may also notify you via email of any material changes we make to the Policy and will contact the most current email address we have on file.
Your continued access and use of our Site will constitute your acceptance of any changes and updates to our Privacy Policy.
3. Information collected from Site users and visitors
Enso Lifestyle collects information that you provide to us, or that we receive from you, via your use of our Site and interaction with our team. For instance, you may provide personal information to us when you register with our Site, search for your preferences, make a purchase, participate in our promotional activities, or communicate with our customer service team. Through these activities, you may provide us with data such as your name, email address, phone number, shipping address, payment information, and product preferences.
We also automatically receive and store other types of information when you access and use our Site, such as via cookies. This gathering of information helps us determine key data points, such as how often you visit our Site or the specific pages you frequent. This data enables us to build a clearer profile of our Site users and visitors. This data will largely be aggregated, and we thus will not be able to identify you individually.
4. Our use of cookies
We may use “cookies” to collect and track certain information. Cookies are typically text files that a website stores on your computer to collect visitor behaviour information and related data. This information is used to track how visitors use the Site, and is aggregated for better understanding of Site activity. We may also use cookies for some administrative purposes, such as to store your preferences as a customer for particular products, or to store a login password such that you need not manually enter it when you visit our website.
Cookies will not contain information that enables anyone to contact you via your personal contact details or any other means. More information on cookies in general can be found on www.allaboutcookies.org.
If you are uncomfortable with the use of cookie technology, you can set your browser not to accept cookies. However, please note that some features on our Site may not function if your browser does not accept cookies.
5. Our use of information about Site users and visitors
Enso Lifestyle uses the information we have received about you to ensure you have the best experience on our Site, and have a smooth and seamless experience with us at all times. We do not sell, trade, or transfer your personal information to third parties for any reason, except for reasons outlined below. We also do not disclose your personal information to any affiliated or unaffiliated third parties who may want to offer their own products and services to you, unless you request or authorise us to do so.
To help you make informed choices and decisions regarding our use of your data, please note the following ways in which your information may be used:
- Third parties & affiliates
We may share your personal information where necessary with third parties, such as when we complete a transaction you have authorised. For instance, we will share your contact information with our delivery partner, in order to fulfil your orders on our Site. All companies that work with us and act on our behalf are contractually obligated to keep your personal information confidential, and to only use your information to complete the services we require of them. - Online transactions
We collect information about you as you use our Site, particularly if you register an account with us or make a purchase with us. In these situations, our Site will request certain information from you, such as your name and contact details. As you will require a user ID and password for your account, this information will be password protected. Other preferences you indicate, such as items you store in your wish list, when you sign up for a product waiting list, or via other features on our Site, will also be stored. - Contact information
We collect your contact information when you perform certain activities on our Site, such as when you make a purchase, sign up for a membership account, or join our mailing list. When you register an email address with us, we may use it to send you newsletters, containing information on product launches, sales, and other updates we think may be of interest to you. When you sign up as a member and/or make a purchase, we will also use your email address to send you updates on your orders or other membership-related activities and promotions.
You may always choose to opt out of our mailing list at any stage. To do so, click the “unsubscribe” button available in our newsletters, or write an email with the message “unsubscribe” to info@enso-lifestyle.com. - Website usage
We or our authorised service providers may observe transactional data (e.g. IP address, browser type, operating system), preferences, and other activities pertaining to your use of our Site. This collected and aggregated information may be used to provide better services to our customers and users, and to address any potential security flaws. Enso Lifestyle may also use this data to keep track of our Site traffic patterns for our own analytics.
6. Updating and correcting your information
We aim to ensure that your personal information is accurate and updated at all times. If any of the information you have provided to Enso Lifestyle has changed, be it your email address or other personal details, please let us know the correct details by sending an email to info@enso-lifestyle.com. You may request that we update or remove information that you think is inaccurate, and we may ask you for updated information on a case-by-case basis if we believe we have inaccurate information on hand.
7. Accessing your information
We operate and collect data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). Subject to the exceptions referred to in PDPA Section 21(2), you have the right to request a copy of the information we hold concerning you. If you would like a copy of some or all of your personal information, please send an email to info@enso-lifestyle.com.
8. Mergers, acquisitions, bankruptcy, and other legal proceedings
We may be required to disclose personal information about our users and customers where required by law. Moreover, if Enso Lifestyle’s business is acquired by or integrated with another business, or if Enso Lifestyle should ever file for bankruptcy, Enso Lifestyle may be required to disclose your information to the relevant and necessary parties involved. If such a scenario were to arise, Enso Lifestyle will obtain appropriate protections for the information disclosed, in accordance with PDPA regulations. Any changes to the Privacy Policy after such a scenario, however, would be beyond Enso Lifestyle’s control and oversight.
9. Feedback and queries
We always welcome your views and feedback on our Site and our privacy policy. If you would like to get in touch with us with any queries or comments, please reach out via email to info@enso-lifestyle.com.