Looking to exchange or return an item you purchased from us? Our team is available to assist you through this process. We offer flexible returns & exchanges for items, as per the conditions below.
General
- Sale items are not eligible for exchanges and returns, unless there is a product defect.
- Product exchange requests are subject to stock availability of the new item. Our team will advise you accordingly once you have submitted your request.
- All refunds for product returns will be given to you in Enso Cash, as store credit for you to use on your next order with us.
- No exchanges or returns are accepted for wearable items, such as apparel, socks, and supporters, for hygiene reasons.
- All items exchanged/returned should remain in their original packaging, with tags (if any) and plastic wrapping (if any) intact. Items with damaged packaging will not be accepted.
Reasons for exchanges/returns
- Change of mind – exchanges/returns within seven (7) days of receiving your purchase, subject to the above conditions
- Incorrect size – exchanges/returns within seven (7) days of receiving your purchase, subject to the above conditions
- Defective/damaged product – exchanges/returns within fourteen (14) days of receiving your purchase, subject to the above conditions
Keen to proceed with your return/exchange? Get in touch with us:
To exchange or return your purchased item, please reach out to us at sales@enso-lifestyle.com or WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH). Please be sure to include the following information in your email/message:
- Your name
- Your email address
- Your order ID
- Full picture of the item you wish to exchange/return
- (For exchanges) Item that you wish to exchange to
- (For defective/damaged items) Close-up picture of defect/damaged area
- Pictures of item packaging and parcel packaging