Frequently Asked Questions

The Enso community brings together like-minded individuals and groups with a passion for sports & fitness. As a member of the Enso community, you will have exclusive access to members-only discounts, sales, rewards, and giveaways.

 You will also be able to earn Enso Points with each purchase and convert these to Enso Cash for future purchases at our store! Visit ENSO Membership for more details.

You may choose to sign up with your email address, or with your Google or Facebook account.

Please refer to the Privacy Policy  page for more details.

Yes, we do. There are specific size charts depending on the brand and product category you are interested in. Please visit our Size Guides page for your reference, and please contact us if you have any further questions.

We unfortunately do not provide stringing services. However, we can recommend local racket specialty stores that provide stringing services.
Kindly write to us at sales@enso-lifestyle.com for recommendations for stringing services. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH). Please include the following details in your email/message:

• Location preference (e.g. East Side of Singapore)
• Products that require stringing

Please note that stringing rates vary from store to store. We do not receive any commission from these stores for recommending their services and recommend options based on your location preference and product requirements.

Kindly write to us at sales@enso-lifestyle.com for all product-specific enquiries. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).

Yes, you may place orders without creating an account with us. However, please note that you will miss out on the exclusive benefits that come with having an Enso membership account, such as members-only discounts and reward points.

Kindly write to us at sales@enso-lifestyle.com for enquiries on bulk orders, and we will coordinate with you to explore your requirements.

We currently accept payment via MasterCard, Visa, AMEX, and PayNow.

Please place a new order as we are unable to process your order if payment has not been made. If you continue to face issues with making payment, please write to us at sales@enso-lifestyle.com. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).

Our team members will have reached out to you via the contact details provided before cancelling your order. If you think there has been an error, or if you need any further assistance, kindly write to us at sales@enso-lifestyle.com for recommendations for stringing services. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).

Please include the following details in your email/message:

• Your name
• Your email address
• Your order ID

Kindly write to us at sales@enso-lifestyle.com if you need to cancel or make changes to your order. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).

Please note that we try to process all orders as quickly as possible, and your order may already be on its way to you when we receive your request. In this case, we will coordinate with you on an exchange or refund, depending on your needs. Exchange requests are subject to stock availability, and all refunds will be in the form of Enso Cash for your use on your next purchase at our store.
When reaching out to us, please be sure to include the following details:

• Your name
• Your email address
• Your order ID
• Item(s) that you wish to cancel or change
• New item(s) you wish to receive (if any)

For all enquiries relating to receiving your order, please refer to the Delivery & Tracking page for more details.

Kindly write to us at sales@enso-lifestyle.com if your order has a missing or incorrect item. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH). Please include the following details in your email/message:

• Your name
• Your email address
• Your order ID
• Picture of the item(s) received
• Picture of the parcel packaging

Kindly write to us at sales@enso-lifestyle.com within fourteen (14) days of receiving your order if there is a product defect. Alternatively, you may WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH). Please include the following details in your email/message:

• Your name
• Your email address
• Your order ID
• Full picture of the defective item(s)
• Close-up picture of the defect
• Picture of the parcel packaging

For all exchange and return-related enquiries, please refer to the Return & Exchange page for more details.

Feel free to write to us at sales@enso-lifestyle.com, or WhatsApp us (available Mon – Fri, 10am – 5:30pm, excluding PH).